Terms & Conditions
Last updated: 14/11/2025
These Terms & Conditions (“Terms”) govern your use of sjasigns.com and any purchases you make from SJA Signs & Gifts (“SJA Signs”, “we”, “us” or “our”).
By using our website or placing an order with us, you agree to be bound by these Terms. If you do not agree, please do not use the site or place an order.
1. About us
SJA Signs & Gifts is a UK-based business providing custom signage, clothing, gifts and related products.
Business name: SJA Signs & Gifts
Trading as: SJA Signs
Address: Unit 5a The Stamps Rising Sun Callington Cornwall PL17 8JE
Email: info@sjasigns.com
Telephone: 01579 683618
2. Using our website
2.1 You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict or inhibit anyone else’s use and enjoyment of the site.
2.2 We may suspend or terminate your access to the website at any time if we reasonably believe you have breached these Terms.
2.3 We reserve the right to modify or withdraw any part of the site (temporarily or permanently) with or without notice.
3. Placing an order & our contract with you
3.1 All orders are subject to acceptance and availability.
3.2 When you place an order on our website, you will receive an order confirmation email. This email acknowledges that we have received your order but does not constitute acceptance.
3.3 A contract between you and us is formed when we:
Send you a separate order acceptance email; or
Begin work on your order (e.g. artwork, printing or production); or
Dispatch the goods to you
— whichever happens first.
3.4 We may decline an order for any reasonable reason, including (without limitation):
Product unavailable or out of stock
Artwork or text that is offensive, illegal or infringes third-party rights
Pricing or product description errors
Concerns over payment or fraud
If we decline your order after payment has been taken, we will refund you in full.
4. Personalised / custom products
4.1 Many of our products are made to your specification (e.g. names, numbers, logos, artwork, colours, sizes). It is your responsibility to ensure that:
All spelling, dates, names and details you provide are correct
Any artwork or images you upload are of sufficient quality and you have the right to use them
4.2 Once production has started on a personalised item, changes may not be possible. Where changes can be made, additional charges and delays may apply.
4.3 Due to the nature of print and colour processes, slight variations in colour, size, positioning and finish may occur between on-screen previews and final products. These are not considered defects.
5. Proofs, artwork & approvals
(Use this section if you provide proofs – if not, delete or adapt.)
5.1 For certain orders we may send you a digital proof (mock-up) for approval before printing or production.
5.2 You are responsible for carefully checking all details on the proof, including:
Spelling
Dates and names
Colours and layout
Contact details, addresses and phone numbers
5.3 Your approval (whether written, via email or through our website) confirms that you are happy for us to proceed. Once approved, changes may not be possible without extra cost.
5.4 We are not liable for errors that were present in proofs you approved.
6. Prices & payment
6.1 All prices are shown in Pounds Sterling (GBP) and include/exclude VAT as stated on the website. If applicable, VAT will be added at checkout.
6.2 We do our best to ensure prices are correct. If we discover an error in the price of a product you ordered:
We will inform you as soon as reasonably possible; and
You will have the option to reconfirm your order at the correct price or cancel it for a full refund.
6.3 Payment must be made in full at the time of ordering, using the payment methods shown at checkout (e.g. Stripe, PayPal, card payments, etc.).
6.4 Your order will not go into production until payment has been successfully received.
7. Delivery
7.1 We deliver to [UK only / UK and selected countries]. Delivery options, timescales and charges are displayed at checkout and/or on our Delivery page.
7.2 Any delivery dates or timescales given are estimates only. While we do our best to meet them, we cannot guarantee delivery dates, especially during busy periods or in the event of delays outside our control.
7.3 Risk in the goods passes to you when they are delivered to the address you provide. Ownership passes to you once we have received full payment.
7.4 If a delivery is returned to us because of an incorrect address, failure to collect, or repeated missed deliveries, we may charge you for re-delivery.
8. Cancellations, returns & refunds
8.1 Personalised / custom items
8.1.1 Under UK consumer law, the usual “change of mind” cancellation rights do not apply to goods that are:
Made to your specification; or
Clearly personalised
Most of our products fall into this category.
8.1.2 Therefore, we cannot accept returns or offer refunds for personalised items simply because you have changed your mind, ordered the wrong size, or made an error in the personalisation provided.
8.1.3 This does not affect your rights if the goods are faulty, damaged or not as described (see Section 9).
8.2 Non-personalised items
(If you sell any standard, non-custom items; if not, you can remove this.)
8.2.1 For non-personalised products, you may have the right to cancel within 14 days of receiving the goods, in line with UK consumer law.
8.2.2 If you wish to cancel, you must notify us in writing (email is fine) within 14 days of delivery. You then have a further 14 days to return the goods in their original condition, unused and in resaleable packaging.
8.2.3 You are responsible for return postage costs unless the item is faulty or we sent it in error.
8.2.4 Once we receive and inspect the returned goods, we will process your refund within a reasonable time to the original payment method.
9. Faulty, damaged or incorrect items
9.1 We take great care with quality control, but if your order arrives:
Damaged;
Faulty; or
Incorrect (e.g. wrong item or personalisation different from what you ordered)
…please contact us at info@sjasigns.com within 7 days of delivery with:
Your order number
Description of the issue
Clear photographs showing the problem
9.2 We may, at our discretion, offer one or more of the following:
A replacement item
A partial or full refund
A repair or re-print
9.3 We may ask you to return the item before a refund or replacement is issued. In the case of faulty or incorrect items, we will usually cover reasonable return postage costs or provide a pre-paid label.
10. Customer content & intellectual property
10.1 If you upload or provide any artwork, logos, text, images or other materials (“Customer Content”), you confirm that:
You own the rights to that content, or
You have permission from the rights owner to use it for the purposes of your order
10.2 You agree not to provide content that is unlawful, offensive, defamatory, discriminatory or infringes the rights of any third party.
10.3 You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and modify your Customer Content for the purposes of:
Creating and supplying your order
Storing order records
Using anonymised photos for our portfolio, social media or marketing (where applicable – if you do not want your designs used in this way, please let us know when ordering).
11. Our intellectual property
11.1 All content on our website, including text, images, graphics, logos, icons and layout, is owned by or licensed to SJA Signs & Gifts and is protected by copyright and other intellectual property laws.
11.2 You may view, print and use the content for personal, non-commercial use only.
11.3 You must not copy, reproduce, distribute, modify or use any part of our site or designs for commercial purposes without our prior written permission.
12. Limitation of liability
12.1 Nothing in these Terms excludes or limits our liability for:
Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot be limited or excluded under UK law
12.2 Subject to the above, we shall not be liable for:
Any loss of profits, sales, business or revenue
Business interruption
Loss of anticipated savings
Loss of business opportunity, goodwill or reputation
Any indirect or consequential loss or damage
12.3 Our total liability to you in respect of any claim arising out of or in connection with a particular order shall not exceed the total price paid by you for that order.
13. Events outside our control (Force Majeure)
13.1 We are not responsible for any failure or delay in performing our obligations under these Terms where that failure or delay is caused by events beyond our reasonable control, including but not limited to:
Strikes, lock-outs or other industrial action
Natural disasters, fires, floods, storms
War, terrorism, civil commotion
Failure of transport networks, utilities or communication systems
Pandemics or public health emergencies
Actions of government or public authorities
13.2 If such an event occurs, we will contact you as soon as reasonably possible and our obligations will be suspended for the duration of the event.
14. Promotions & discount codes
14.1 Any promotions, discount codes or special offers are subject to separate terms, which may include:
Validity dates
Minimum spend requirements
Product or category exclusions
14.2 We reserve the right to withdraw or change promotions at any time.
15. Privacy & cookies
15.1 Your privacy is important to us. Our use of your personal data is governed by our Privacy Policy, which forms part of these Terms.
15.2 Our use of cookies is described in our Cookie Policy and/or cookie banner settings.
You can view our Privacy Policy here: [Link to Privacy Policy]
You can view our Cookie Policy here: [Link to Cookie Policy] (if separate)
16. Changes to these Terms
16.1 We may update these Terms from time to time. The latest version will always be available on our website and the “Last updated” date will be changed accordingly.
16.2 Changes will not apply retroactively to orders already placed before the new Terms came into effect.
By continuing to use the website after changes are posted, you agree to the updated Terms.
17. Governing law & jurisdiction
17.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales.
17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such disputes or claims.
18. Contact us
If you have any questions about these Terms or your order, you can contact us at:
SJA Signs & Gifts
Email: info@sjasigns.com
Address: Unit 5a The Stamps Rising Sun Callington Cornwall PL17 8JE
Telephone: 01579 683618